Excel Password Eraser Technical FAQ:

Answers to Frequently Asked Questions:

1. Q:What is Excel Password Eraser?

A: Excel Password Eraser is one of the most popular Excel password remover software for removing lost or forgotten passwords for Microsoft Excel. It can remove the password within a few seconds.

2. Q:What versions of Excel does it support?

A: Support all versions of Microsoft Excel 97 - 2003.

3. Q:What is the system Requirements of Excel Password Eraser?

A: Excel Password Eraser can run on Windows 11/10/8.1/8/7/Vista/XP, server 2019/2016/2012 and 2008/2003/2000(32-bit or 64-bit), System requirements:

1 GHz processor (2.4 GHz is recommended);

128 MB of RAM (1 GB is recommended);

4 MB of free hard disk space.

4. Q:What types of Excel files can I remove with Excel Password Eraser?

A: With Excel Password Eraser, you can remove password for Microsoft Excel 97 - 2003.

5. Q:What is decryption credit?

A:The decryption credits represent a number of documents (protected with "open" password) which you can decrypt. The decryption credits required for the (Word or Excel) document full decryption when it is protected with "open" password. If you have bought Office/Word/Excel Password Eraser and want to decrypt more documents', Decryption Credits are needed. After each document decryption your credits will be decreased by one.

You can purchase decryption credits only after purchasing license of the program. After you register the program using your registration information, you can purchase additional credits by clicking "Credits" button or "Help | Add decryption credits" on menu bar.

6. Q:Why the program decrypted my document partially? May I see all document content?

A: If you want to decrypt full document, you need to purchase the full version of Excel Password Eraser.

7. Q:Can the program recover original password to open the document?

A: The current program version does not allow to recover original password to open the document (in principal), it can only remove it.

8. Q:Why the program shows, that I have zero decryption credits?

A: Zero decryption credits means that you have already decrypted documents and spent all your credits. To decrypt more documents you need to purchase additional credits by selecting "Credits" button or "Help | Add decryption credits" menu item.

9. Q:Does the program send the document to your server, when I decrypt it?

A:The program does NOT send the document to our server. It sends only some service bytes from the document header (these bytes stored in the beginning of the document, but it is not content bytes). Our server does not keep any documents. Your privacy is absolutely guaranteed.

10. Q:Can I decrypt my document without Internet access?

A: Without Internet access the program cannot decrypt documents, protected with "open" password, since it uses our powerful server which requires Internet connection.

11. Q:Can your program remove protection from documents with long multilingual passwords?

A: The program can instantly unprotect documents, protected with "open" password of any length, complexity and language. The strength of the password has no effect on the speed of unprotection.

12. Q:What's the difference between the trial version and full version?

A: Allows to decrypt first 10 rows of the Microsoft Excel documents, protected with "open" password. We do not guarantee thorough technical support for users of the trial version. Purchasers of the full version of the program can receive guaranteed priority technical support.